Office Policies

We know our patients' time is very valuable and that no one likes to be kept waiting for an appointment.  We will inform you if we are running behind schedule, although this is a rarity.  If you are going to be more than 15 minutes late for your scheduled appointment time, we will ask you to reschedule.  We realize that things happen that are out of one's control and we will do our best to work you back into the schedule so that you can still be seen.

 

We would greatly appreciate at least 24 hours notice if you need to cancel your appointment.  We frequently have a "waiting list" of patients that would like to be seen on certain days and as a courtesy to your fellow patient, notification of cancellation will allow us to take care of someone else's concerns that day.

Prescriptions will not be refilled on the weekend or after hours unless you are willing to pay a $25 fee.  It is easiest if you ask your pharmacy to send us a refill request.  We can most easily ensure we are refilling exactly the same medication in the same dose.

Fees

  • Returned Checks - If a payment is made on an account by check and the check is returned as Non-Sufficient Funds (NSF), Account Closed (AC), or Refer to Maker, the patient or the patient's responsible party will be responsible for the original check amount in addition to a $35.00 service charge.
  • There will be an additional charge of 25% of the balance owed for any past due balance that is submitted to an outside agency for collections.
  • Patients who do not give us 24 hours notice of cancellation for a scheduled appointment may be charged a $50.00 "No Show" fee.  This is not assessed for an occasional cancellation but for the patient who repeatedly does not call to cancel or reschedule.
  • Medical records requests must be received in writing at least 72 hours prior to the date needed.  Fees for medical records are set in accordance with allowable amounts as defined by the Colorado Dept of Public Health & Environment (CDPHE) and must be received prior to record delivery.  No more than 10 pages may be faxed.
  • When a physician treats you via telephone after hours it is for medical emergencies only.  Therefore, for routine problems that require history, diagnosis, and treatment (i.e. call a prescription or refill into a pharmacy), the provider may bill a $50 service fee.  There are no charges for calls related to surgery, procedures, or emergent medical issues.

Lovitt © 2015

 

Hours

Monday to Friday | 9:00-5:00

Closed from 12:00-1:00 for lunch

Location

7150 E Hampden Avenue, Suite 202

Denver, CO 80224

 

Phone

720-536-4394

Fax

720-536-4397